March 2018 - File Conversion and Reliability Updates

File Conversions

We made a major update to our file conversion service. With this switch, we expect more reliable file conversion rates. For those using our HIPAA-enabled Vault version of the platform, we have now enabled file conversion for your workspaces. 

System Reliability

We continue to work on ensuring that the system is ultra reliable, especially under periods of high volume such as right before an application deadline. We addressed rate limiting issues on the portals to increase retries and add error codes. We also addressed rate limiting issues with automated assignments, when a program has over 100 submission groups.

Bug Fixes

  • Submission Portal users on mobile will no longer see any elements overlapping. On all device sizes, we updated the elements to align properly. 
  • The date/time picker was updated, as it was getting cleared unintentionally. 
  • We identified and fixed an issue that affected a small number of users where permissions could get corrupted when the user was promoted to the administrator role. We also fixed an issue where changes to view permissions were not saving. 
  • When filtering on member fields on the filter panel, you can now use the exists or does not exist rule.
  • For PDFs in Review Portals (currently in pre-release), we addressed issues with large files timing out and not displaying, as well as problems with long file names. 
  • HTML is now stripped from form names, as it was causing the system to display unintended characters when administrators tried to format the names using HTML. 
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